Christopher E. Gray
124 Luella Drive
Pleasant Hill, CA 94523
925-682-8733
rasputin@teleport.com

SUMMARY

- Experienced senior engineer
- Enjoys Communicating face-to-face, through email, and on the telephone
- Vast Quality Assurance and Testing expertise
- Results-oriented
- Unique ability to Drive Product Quality
- Wise use of resources
- Adept Problem-Solver
- Well-organized and Timely
- Documents problems and resolutions for Ease of Reproducing both
- Effective in Leading Process Improvement Efforts
- Technical and Socially-Focused Degrees
- Quick Learner who Stays Ahead of the Curve

EDUCATION

- Bachelor of Science; Computer Science; Portland State University, Portland, OR.
- Bachelor of Science; Social Science; Portland State University, Portland, OR.
- Associate of Science; Computer Software Technician; Portland Community College; Portland, OR.
- GRE and CS Master’s classes; Portland State University; 2003
- Web Development Certificate Program classes; Portland Community College; 2004

RELEVANT EXPERIENCE

PERSONAL PRAXIS

- Maintains well-organized workspace.
- Prioritizes to schedule and resources, self-managing concurrent and asynchronous tasks.
- Merges consistency and flexibility as conditions necessitate.
- Creates friendly working relationships: warm attitude, well-mannered, respecting of others.
- Practitioner of pre-emptive communication, pro-active listening, and non-intrusive learning.
- Focuses to established goals, the level of expected detail, and following-through.

COMMUNICATIONS, WEB SITES, & DOCUMENTATION

- Assured thorough and timely cross-core team communications by creating automated QA reports.
- Supported manager with team status and personal reports depicting defect rates, test coverage, resources, and scheduling.
- Created QA web sites easy access to ISO standard forms & documents, as well as for quick project status-checking via a web browser.
- Drove timely developer specifications enabling thorough test plans and higher test coverage.
- Created a cross-platform product documentation set based on field research and maximum customer usability.
- Created tools to auto-update QA web sites, enabling easier maintenance and quicker reporting.

CUSTOMER AND PARTNER RELATIONS

- Assisted customers via phone contact, email, and face-to-face meetings, using active listening to resolve frustration and release schedules.
- Worked closely with partner software associates so that we both achieved timely and successful releases.
- Creates return customers with problem-solving and special order attentiveness.
- Establishes good working relationships with third-party groups that speed up resolution of any complications.
- Practices effective and professional contact with customers, partners, associates, and company representatives.

PROJECT MANAGEMENT

- Met schedule for VocalLink, eScope, PC Zone, and Comm Zone product releases. Worked closely with marketing and development to exceed key sales and release goals.
- Led QA efforts for multiple oscilloscope product development projects. Designed and developed test suites and led QA project teams of engineers and consultants.

- Managed projects for 2D/3D graphics libraries and developed systems software for UNIX workstations.
- Managed new test lab and co-managed new test harness releases.

SALES

- Maintained upgrade and license sales with direct contact with existing customer base.
- Trained personnel in direct customer sales for retail (music) record and tape chain.
- Built, trained, and sustained motivation in Tronics Sales Corporation sales team.
- Graduated form Tom Hopkins sales training course.

PROCESS IMPROVEMENT & STANDARDS

- Developed tools that reduced time spent tracking and reporting defects.
- Set standards for tools, QA practice, and ISO processes, improving project startup, release schedule, test creation time-to-use, and defect reproduction.
- Improved company release milestones by scheduling in more development time for documentation as part of the Software Engineering Process Group.
- Improved test cycle communication by creating a web-based report and test failure and results email notification system.
- Automated acceptance testing of builds for quick feedback on whether build meets internal release criteria.
- Tutored development and QA team in standards (ISO, CMM, ANSI, IEEE) to disperse and ensure responsibilities, speeding up time-to-release.
- Familiarity with OpenSS/FS, W3C, RPC, OpenGL, OpenDOC, OpenMP/MPI.

MANAGEMENT AND SUPERVISORY LEADERSHIP

- Project-managed software releases and test lab implementations ahead of schedule with higher rates of quality.
- Co-ordinated team members around strengths and facilitated improvements in lessed-defined skill sets.
- Designed and developed processes and standards across varied disciplines to establish “team page”.
- Led sales teams of up to twenty members, keeping schedule balanced to personnel, customers, and budget.

QUALITY ASSURANCE & TESTING

- Designed and developed cross-platform regression test suites for EDA simulation, printers, oscilloscopes, and network management tools.
- Created Test Plans from specifications, previous release documents, and developer meetings.
- Delivered Final Test Reports and tested product on time and under budget.

MENTORING & TRAINING

- Assisted PSU interns with equipment, setup, scheduling, and code.
- Tutored junior engineers in scripting and Unix; performed regular toolsmithing duties for my colleagues.
- Assisted Marketing with direct field engineer training on new products.

TECHNICAL

- Exhibit high levels of knowledge in suppliers, resources, problem-solving methodolgy, and standards.
- Adept in mental and paper-bound mathematics.
- Expertise with computers, registers, print and scan peripherals, and other high-tech hardware.
- Expertise in and subsequent quick-learning abilities exhibited in use of many software applications and office tools.

PROGRAMMING & APPLICATIONS

- SQA:Robot, Segue, Mercury Interactive, Microsoft Test, and proprietary GUI and interactive testing tools.
- Exemplary use of defect-tracking and configuratiuon management tools.
- Expertise in and subsequent quick-learning abilities exhibited in use of many testing tools, web page tools, programming language tools, office tools, browsers, database access tools, OCR and graphics software, etc.
- Expertise with many copilable and interpretuive programming languages.

WORK HISTORY

Consultant                                                                                     Software Engineering Consultant                                             June 2001 - current
Hewlett-Packard, Inc.                                                                     Software Engineering Consultant                                             September 2002
Critical Path Software                                                                    Software Engineering Consultant                                             August-September 2002
Tektronix, Incorporated                                                                  Senior Software QA Engineer                                                  1999–2001
Analogy, Incorporated                                                                   Senior Software Engineer                                                        1996–1999
Network General Corporation                                                         Senior Software Engineer                                                        1994–1996
Contracting firms
(Cypress Semiconductor, Intel Corporation, Tektronix, Incorporated, Mentor Graphics Corporation
                                                                                                      Software Engineering Consultant                                             1990–1994
Tektronix, Incorporated                                                                 Software Development Engineer                                              1987–1989
For What It’s Worth Records & Tapes                                              Clerk; Asst. Manager; Co-Manager; Manager                           1973-1978